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Professional Workstation AP500
Maintenance and Service Guide
Second Edition (March 1999)
Part Number 338534-002
Spares Part Number 338561-001
Compaq Computer Corporation
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Notice The information in this publication is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. THIS INFORMATION IS PROVIDED “AS IS” AND COMPAQ COMPUTER CORPORATION DISCLAIMS ANY WARRANTIES, EXPRESS, IMPLIED OR STATUTORY AND EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FI
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iii Contents About This Guide Text Conventions.......................................................................................................................vii Symbols in Text........................................................................................................................viii Symbols on Equipment........................................................................................................... ..viii Where to Go for Additional Help ........................
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iv Removal and Replacement Procedures continued Mass Storage Devices.............................................................................................................3-21 Drive Positions ................................................................................................................3-21 Hardware Screws.............................................................................................................3-23 CD-ROM Drive or DVD-ROM Drive.........................
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v Diagnostic Tools continued Compaq Setup and Diagnostics Utilities.................................................................................4-19 Accessing the Compaq Utilities Menu ............................................................................4-19 Creating a Diagnostics Diskette.......................................................................................4-20 Computer Setup...........................................................................................
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vi Chapter 6 Jumper and Switch Information Battery Jumpers........................................................................................................................6-2 Switch Settings .........................................................................................................................6-3 Hard Drives ..............................................................................................................................6-4 32X Max CD-ROM Drive (IDE).........
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vii About This Guide This guide is designed to be used as step-by-step instructions for installation, and as a reference for operation, troubleshooting, and future upgrades. WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component le
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viii Symbols in Text These symbols may be found in the text of this guide. They have the following meanings. WARNING: Indicates that failure to follow directions in the warning could result in ! bodily harm or loss of life. CAUTION: Indicates that failure to follow directions could result in damage to equipment or loss of information. IMPORTANT: Presents clarifying information or specific instructions. NOTE: Presents commentary, sidelights, or interesting points of information. Symbols on Eq
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ix Where to Go for Additional Help Major sources of additional information are listed below. Other Information Sources In addition to this guide, the following information sources are available: ■ User Documentation ■ Compaq Service Quick Reference Guide ■ Service Training Guides ■ Compaq Service Advisories and Bulletins ■ Compaq QuickFind ■ Compaq Insight Manager ■ Compaq Download Facility: Call 1-281-518-1418. Telephone Numbers For the name of your nearest Compaq Authorized Reseller: In the Un
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1-1 Chapter 1 Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and a reference for spare parts for the Compaq Professional Workstation AP500. Mechanical Parts 49 24 11 100 6 12 100 9 2 10 4 98 1 Figure 1-1. Exploded view of the Compaq Professional Workstation AP500 mechanical parts Compaq Professional Workstation AP500 Maintenance and Service Guide
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1-2 Illustrated Parts Catalog System Components 87 52 98 32 23 74 7 13 50 3 51 19 20 5 44 45 14 22 33 26 11 66 42 8 16 17 Figure 1-2. Exploded view of the Compaq Professional Workstation AP500 system components
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1-3 Spares Parts List Parts or components marked with an asterisk (*) are not illustrated. Table 1-1 Compaq Professional Workstation AP500 Spares Parts List Reference Description Spares Part # MECHANICAL 1 Side Access Panel 329263-001 2 Front Bezel 338549-001 3 I/O Bracket (Expansion Board Assembly) 338563-001 4 Blank Drive Bezel (part of the Miscellaneous Plastic Kit) 329265-001 5 Backplane Board 338513-001 6 Hood 338565-001 7 Removable Hard Drive Cage 338557-001 8 Speaker 328730-001 9 EMI/Cool
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1-4 Illustrated Parts Catalog Compaq Professional Workstation AP500 Spares Parts List Continued Reference Description Spares Part # 22 External Battery 160274-001 23 Expansion Board Slot Cover 141081-001 24 Power Switch and LEDs with Cable 329270-001 MEMORY 25 32-MB Memory Module (Registered 100-MHz SDRAM) 317747-001* 26 64-MB Memory Module (Registered 100-MHz SDRAM) 317745-001 27 128-MB Memory Module (Registered 100-MHz SDRAM) 317756-001* 28 256-MB Memory Module (Registered 100-MHz SDRA
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1-5 Compaq Professional Workstation AP500 Spares Parts List Continued Reference Description Spares Part # 47 4/8-GB SLR Drive 340591-001* 48 Hard Drive Mounting Bracket (Bays 5 and 6) 243231-001* 49 Fan and Cable for >7200 rpm Hard Drives Installed in Bay 5 or 6 329266-001 CABLE KITS 50 Miscellaneous Signal Cable Kit (CD-ROM Drive, HD, Diskette, Audio) 327649-001 51 SCSI cable, wide 338546-001 52 Wide Ultra2 SCSI cable 402222-001 53 SCSI adapter, 50- to 68-Pin (internal) 189638-001* KEYBOAR
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1-6 Illustrated Parts Catalog Compaq Professional Workstation AP500 Spares Parts List Continued Reference Description Spares Part # GRAPHICS 66 GLoria Synergy+ Graphics Controller 4-MB (AGP) 327599-001 67 GLoria Synergy+ 4-MB Memory Upgrade 327600-001* 68 GLoria Synergy+ 8 MB (PCI) Graphics Controller 298796-001* 69 PowerStorm 300 Graphics Controller (AGP) 338539-001* 70 Matrox Millennium G200 Graphics Controller 294409-001* 71 Matrox Millennium G200 8-MB Memory Upgrade 386047-001* 72 Ma
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1-7 Compaq Professional Workstation AP500 Spares Parts List Continued Reference Description Spares Part # SOFTWARE 89 Magellan Driver CD 297863-001* 90 Spaceball Driver CD 298033-001* 91 Microsoft Windows NT Workstation 4.0 CD 275573-xxx* 92 Compaq SmartStart for Workstations CD 275574-xx3/xx2(SP)* 93 Systems ROMPaq 275595-001* 94 Compaq Setup and Compaq Diagnostics for Workstations Diskette 275575-xxx* MISCELLANEOUS 95 Magellan 3D Pointing Device (spacemouse) 297645-001* 96 Spaceball 3D Po
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2-1 Chapter 2 Service Preliminaries This chapter identifies the following service considerations: ■ Preliminary warnings and cautions ■ Electrostatic discharge information ■ Equipment symbols ■ Tools and software requirements ■ Warranty information IMPORTANT: Adherence to the procedures and precautions described in this chapter is essential for proper service. Compaq Technician Notes WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, do not exceed
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2-2 Service Preliminaries Preliminary Warnings and Cautions The following should be noted when operating or servicing the Compaq Professional Workstation AP500: WARNING: To reduce the risk of electric shock or damage to the equipment: ■ Disconnect power from the system by unplugging all power cords from either the electrical outlet or the Compaq Professional Workstation AP500. ■ Do not disable the power cord grounding plug. The ground plug is an important safety feature. ■ Plug the power cor
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2-3 Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or micro-circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: ■ Transport products in static-safe containers (conductive tubes, bags, or boxes). ■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. ■ Cover workstations with appro
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2-4 Service Preliminaries Tools and Software Requirements To service the workstation, you might need: ■ Torx T-10 screwdriver ■ Torx T-15 screwdriver ■ Flat-blade screwdriver ■ Compaq Setup and Diagnostics Utility IMPORTANT: Prior to servicing the workstation, be sure the drivers from the latest Compaq Workstation SSD for Windows NT are installed. See Chapter 4 for installation procedures. Warranty Information The following warranties come standard with the workstation: ■ Standard Warranty—a
