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©2012 Human Touch, LLC. All rights reserved. June 26, 2012 Please forward any questions or comments regarding this Troubleshooting Guide to documentation@humantouch.com.
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HT-7120 Troubleshooting This Troubleshooting Guide walks you step-by-step through the diagnosis of HT-7120 customer problems. It is important to follow these steps carefully, to ensure that the problem is diagnosed correctly, and therefore the appropriate repair action is taken. Getting Started 1. Turn the power switch on the back of the chair to Off, wait approximately five seconds, then turn it back On. 2. Wait 30 seconds while a system check is performed, then verify that the problem s
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To Troubleshoot This Do the following: Issue Make sure you are pressing and holding the recline/incline button for at least five seconds; it can take several seconds to activate the My backrest won’t actuator. recline/incline If this does not help, replace the backrest actuator. If the foot and calf massager hesitates while changing directly, this is due to the gears My foot and calf shifting, and is perfectly normal. massager is not If the foot and calf massager is only massaging
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Power Step 1: Check the power cord Verify that the power cord connection to the power panel is secure, and that the cord is not damaged. If the power cord is damaged, replace the backrest cover. IMPORTANT Be sure to note the serial number on the power panel, and instruct the customer to note it as well. Once the power panel is replaced, the chair will no longer contain the serial number on the power panel. Step 2: Check the wall outlet Plug a different device into the AC outlet into which
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Step 3: If the chair is still not receiving power, replace the backrest. IMPORTANT If you replace the backrest, be sure to note the serial number on the backrest cover. Once the backrest is replaced, the chair will no longer contain the serial number. Remote If one or more remote control LEDs do not light when you push the corresponding button, but the function the button controls works properly: The remote control is not working properly. Verify that the remote control cable connection to
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Foot and Calf Massager The foot and calf massager will not deploy or retract: 1. Make sure the electric footrest lever is being pulled up or pushed down long enough for the foot and calf massager to shift into gear (it takes a few seconds). 2. Pull up and then push down on the electric footrest lever, located on the right-hand side of the chair. 3. Do one of the following: • If the foot and calf massager actuator is not making any sound, replace the foot and calf massager actuator. � If th
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5. Replace the fuse with a new fuse of the same value. 6. Reinsert the fuse holder into the power panel, then turn it 1/8 turn clockwise to secure it. 7. Plug the chair back into the wall outlet and turn it on. 8. If the convenience outlet is still not receiving power, replace the backrest cover. 6 HT-7120 Troubleshooting Guide
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Human Touch, LLC 3030 Walnut Ave. Long Beach, CA 90807 humantouch.com
