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MITEL 5330 IP and 5340 IP Phones
User Guide
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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted ® by Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued
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Table of Contents ABOUT YOUR PHONE............................................................................................................ 8 Elements of Your Phone ......................................................................................................... 9 Ring/Message indicators....................................................................................................... 11 For Users on Resilient 3300 ICP Systems ..................................................
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5330/5340 IP Phones – User Guide Enable URL Displays on your Phone ................................................................................... 26 Enable PC Connectivity........................................................................................................ 26 USING THE PC COMPANION APPLICATION ................................................................... 27 About the PC Companion Application .......................................................................
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Table of Contents Mute ...................................................................................................................................... 41 Transfer ................................................................................................................................. 42 Conference ............................................................................................................................ 42 Conference Split......................................
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5330/5340 IP Phones – User Guide Hot Desk - PIN Change ........................................................................................................ 63 Make Busy ............................................................................................................................ 63 Message Waiting Indicator ................................................................................................... 64 Messaging - Advisory..............................................
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Table of Contents Save a message ..................................................................................................................... 76 Delete a message................................................................................................................... 76 Add a message sender to your contacts list........................................................................... 76 Forward a message to another mailbox..................................................
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ABOUT YOUR PHONE ® The Mitel 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys and the 5340 IP Phone offers 48 programmable multi-function keys for one- touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as
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5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Flashes to signal an incoming call and to indicate a message waiting in Indicator your voice mailbox. 3) Volume, Speaker Provide the following audio control capability: and Mute Controls • (UP) and (DOWN) provide volume control for the ringer, handset, and hands
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5330/5340 IP Phones – User Guide Elements of Your Phone Feature Function • (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. 4) Fixed Function Give you access to the following phone functions: Keys • (APPLICATIONS): provides access to menus for your phone's applications and settings. • (CANCEL): ends a call when pressed during the call, and, when you are programming the phone, eliminates any input a
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5330/5340 IP Phones – User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is
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5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receive
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5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the blue Applications key to access your phone’s applications. You can then program your phone’s settings, your contact list using
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5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys. 2) Programmable Launch specific call control features. Use the Settings application or the PC Keys Companion application to program these
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5330/5340 IP Phones – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: • People (5340 IP Phone only): Use the People application to add, delete and edit contact names and numbers. You can also
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5330/5340 IP Phones – User Guide You can press the programmed application key from the default Phone Window. For information on programming keys, see Programming Features On Your Keys. Using the Settings Application The Settings application provides a single location to access all your phone settings. The Settings window provides access to the Settings application. Select any of the options below to access a window where you can view and configure settings for your phone. The Settings
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5330/5340 IP Phones – User Guide Using the Call History Application Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered. From this application, you can • display logs by type • display call information (if available) for the logs • return missed calls by pressing a key (5340 IP only) • delete or modify digits before saving or dialing a call • delete logs
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5330/5340 IP Phones – User Guide 5. Do one of the following: • If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. Press Dial to call the number or press To Contacts to save the contact details to the People application (5340 IP Phone only). • Press or at the bottom of the set to display details for another log. • Press Close to return to the previous list. Review Call Log Icons 1. Press the blue Applications key, press Help, and press Key Icons. 2.
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5330/5340 IP Phones – User Guide Getting Help To access the 5330/5340 IP Phone help and documentation: 1. Press the blue Applications key. 2. Press Help. You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons or Quick Help. • Press or at the bottom of the set to view items for the selected help option. 3. Press Close. Tips for Setting up your Phone After you receive your 5330/5340 IP Phone, use the options in the Settings appl
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5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the system administrator sets the following settings and you cannot change them: • Programmable Keys • External Messaging • Go to URL Using the Dial Pad to Enter Information You can use the standard dial pad keys 0-9, and * and # to enter a name and or n
