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4.0.0 | November 2012 | 3725-63715-001/A
® ®
User’s Guide for the Polycom RealPresence
Group Series
Polycom Document Title 1
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Trademark Information POLYCOM® and the names and marks associated with Polycom's products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. © 2012 Polycom, Inc. All right
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Contents Using the Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Recharging the Remote Control Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Power On Self Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Navigating the Local User Interface . . . . . . . . . . . . . . . . . .
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User’s Guide for Polycom RealPresence Group Series Contents Placing a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Hanging Up a Multipoint Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Passwords for Multipoint Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Multipoint Viewing Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Changing the Way Calls Are Answered
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® ® User’s Guide for the Polycom RealPresence Group Series Version 4.0.0 This guide includes overview information that you may find helpful when you’re just starting to learn about video conferencing or if you need a quick refresher. It also includes step-by-step instructions for everyday video conferencing tasks. This guide covers the following systems: • RealPresence Group 300 and RealPresence Group 500 systems • RealPresence Group 700 system Polycom RealPresence Group systems can be co
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User’s Guide for the Polycom RealPresence Group Series Using the Remote Control You use the remote control to place calls, adjust the volume, navigate screens, and select options. Increase the speaker volume Decrease the speaker volume Zoom the camera in Zoom the camera out Navigate through menu items using the Up, Down, Left, and Select button - Select Right buttons; Pan/tilt the highlighted menu items camera Display the menu screen Delete letters or numbers or go Press Menu, then Select,
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User’s Guide for the Polycom RealPresence Group Series Recharging the Remote Control Battery Your system setup sheet shows how to charge the battery in the remote control the first time. When the remote control battery power is at 10% or less, a notification is displayed on the home screen. Although other notifications override the low battery notification, the low battery notification returns after the other notifications are dismissed. The low battery notification is not displayed while
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User’s Guide for the Polycom RealPresence Group Series Powering On and Off Connect the power and power on the RealPresence Group System after you have connected all of the equipment that you will use with it. Make sure that the system is powered off before you connect devices to it. It is important to note that Polycom RealPresence Group systems do not have what you may think of as a power button—they have a power proximity sensor. Instead of pressing an actual button that moves, you touch t
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User’s Guide for the Polycom RealPresence Group Series If a fatal error occurs during startup, the system will not initialize. Contact Polycom technical support. Navigating the Local User Interface Cycle through the icons at the bottom of the Home screen to access system features. To accomplish tasks, you can press buttons directly on your remote control or use your remote control to navigate menus on the left side of the local user interface. Available icons vary based on how your adminis
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User’s Guide for the Polycom RealPresence Group Series Calling and Answering Placing a Call You can use your system to place a video call in any of the following ways: • Entering a number or name on the > Place a Call > Keypad screen. • Choosing a name from a recent call list or contact list: — > Place a Call > Recent Calls — > Place a Call > Contacts • On the Home screen, choosing a Speed Dial entry. This option must be configured by your administrator. Calling by Entering a Name or Number To
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User’s Guide for the Polycom RealPresence Group Series 3 Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration. 4 Press on the remote control to place the call or select Place a Call. For more information about placing calls, refer to Types of Video Calls You Can Make on page 8. Calling from the Recent Calls List You can quickly choose a number to call from a list of the sites you have called recently. The Re
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User’s Guide for the Polycom RealPresence Group Series Calling a Speed Dial Entry If your system administrator configured Speed Dial, you can quickly call a contact in your directory. To place a call to a speed dial entry: Using your remote control, do the following: 1 At the top of the Home screen, select the Speed Dial tab. 2 Select a Speed Dial entry to call. 3 To place the call, press the Select button or navigate to Call. Answering a Call The way a RealPresence Group system handles incomin
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User’s Guide for the Polycom RealPresence Group Series E.164 format: If you need to dial an extension (E.164 address), enter the extension in the second entry field. If your system is not configured with a second entry field, you can enter the extension when the gateway prompts you. You can also specify characters in the dial string as instructed by the system administrator. Participating in an Encrypted Call If encryption is enabled on the system, a locked padlock icon appears on the mo
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User’s Guide for the Polycom RealPresence Group Series Selecting and Adjusting a Camera or Other Video Source You can use the remote control to select and adjust the main camera or other near-end or far-end video sources, such as document cameras or computers. You may be able to adjust other auxiliary cameras or far-end cameras that support pan, tilt, and zoom movement. You can adjust the far-end camera only if it is configured at the far end to allow you to control it. When you are in camer
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User’s Guide for the Polycom RealPresence Group Series To adjust a Polycom EagleEye View camera: 1 Manually swivel the camera right, left, up, or down to frame the view. 2 Turn the focus wheel to adjust the focus. 3 To select the camera, select > Cameras. Then select Your Cameras for near-end control or Their Cameras for far-end control. 4 Press to zoom out or to zoom in. If you zoom in, you can pan or tilt the camera electronically by pressing the navigation buttons. Polycom, Inc. 11
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User’s Guide for the Polycom RealPresence Group Series To open or close the privacy shutter on the Polycom EagleEye View camera: >> Move the slider to the right to close the privacy shutter, or to the left to open it. You can still make and receive calls when the shutter is closed, but the people at the far end cannot see you. Starting and Stopping Camera Tracking with EagleEye Director If EagleEye Director tracking is enabled, the camera follows the person or people who are speaking. This tr
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User’s Guide for the Polycom RealPresence Group Series Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call. The system uses preset 0 as the default camera position for all preset camera positions. This default camera position is zoomed out, panned straight ahead with horizontal tilt. Presets allow you to: • Quickly point a camera at pre-defined locations in a room. • Select a video source such as a document camera or
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User’s Guide for the Polycom RealPresence Group Series To store a preset: 1 Select > Cameras > Presets. 2 Adjust the camera angle or zoom the camera in or out to the desired position. 3 Press and hold a number to store the preset position. A snapshot is taken and replaces any existing preset stored at the number you entered. You cannot delete a preset. Instead, overwrite an existing preset with a new camera position. Switching Between Full-Screen Video and the Home Screen When your call conn
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User’s Guide for the Polycom RealPresence Group Series Muting the Microphone You can mute the microphone if you do not want the far end to hear conversations at your site. To mute or unmute the microphone: >> Press on the remote control. If a Polycom tabletop microphone array is connected to your system, you can also mute the call by touching on the microphone. The indicators on the microphone are red when your audio is muted. This near-end icon also appears on the monitor display. Point
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User’s Guide for the Polycom RealPresence Group Series Showing Content To show people and content at the same time, the RealPresence Group systems must be configured for content. You can show the following to the far-end systems: • Any information stored on a computer connected directly to a Polycom RealPresence Group system • A paper document or object placed on a document camera • A VCR or DVD player connected directly to a Polycom RealPresence Group system • The Polycom People+Content™ IP
