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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 1
Empowered by Innovation
Multibutton Terminal
User Guide
0913401
Rev 4, June 2008
Printed in U.S.A.
Using Your Features to Make You Answering and A Quick Tour of Setting Up Your
Voice Mail More Productive Placing Calls Your Terminal Terminal
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 2 Installing the Handset And Line Cord When installing the handset and line cord: 1. Plug the handset cord into the handset jack on the bottom of the terminal. The handset cord routes through the lower channel on the right side of the terminal base. 2. The line cord routes through the curved channel, directed toward the back of the terminal, and then secured in the notch located on the terminal legs. Adjusting the Five-Position Viewing Angle To adjust
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 3 Removing and Reinstalling the Faceplate To remove the faceplate To reinstall the faceplate: (if installing a custom DESI label): 1. Remove the old label, then insert the 1. Put your finger in the recessed customized replacement DESI label. area under the faceplate and lift 2. Replace and press down on the off the faceplate. faceplate as shown. How To Use This Guide When using the instructions in this user guide, you: 1. Dial a digit on the key pad.
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 4 Secure Mode and Display Secure Mode IP Terminals can be locked to prevent access and ensure security of stored data. Alphanumeric Display While your terminal is idle, the display shows: – The date and time, your name and your extension number. – The idle menu Soft Key functions. List Push to view previous numbers dialed and Caller ID information. Dir Push for access to directory dialing (ABB, EXT, STA, or TELBK). ICM Push to use common terminal fu
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 5 Understanding the Ring/Message Lamp The Ring/Message Lamp – Fast flash (red): A call is ringing your terminal. – Fast flash (red): You have a message waiting. – Lit solid (red): You left a message waiting on a co-worker’s terminal. Using The Soft Keys Soft Keys – Use Soft Keys instead of dialing feature codes when handling your calls. Using The Function Keys Function Keys To place or answer a call on your outside Line/Loop keys: – Press a Line/Loo
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 6 Setting Up Your Abbreviated Dial Bin Keys Abbreviated Dial Bin Keys To store common or group Abbreviated Dialing numbers: Press CALL1 + 853 (for Common) or CALL1 + 854 (for Group) + Dial Abbreviated Dialing bin number + Phone number to store + HOLD + Enter name for stored number + HOLD + SPK or hang up (Refer to page 18 for Entering Names). To dial your stored Abbreviated Dialing number: Press CALL1 + #2 + 3-digit bin (for Common) OR CALL1 + #4
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 7 eys Using The Fixed Function Keys Fixed Function Keys DIAL – Press DIAL to access Abbreviated Dialing. CALL1 or CALL2 – Line appearance keys are Intercom keys for placing, answering or transferring calls. FLASH – Lets you access features of your outside lines (if provided), such as Waiting Call Pickup. MIC – While on a call, pressing MIC will mute (turn off) your handset or handsfree microphone. – A MIC Function Key can be programmed
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 8 Outside Calls To answer an outside call: 1. Press SPK or lift the handset. 2. If you are not automatically connected, press flashing LINE or LOOP key. – If you hear a call ringing a co-worker, dial ** and their extension number to pick it up. To place an outside call: 1. Lift the handset or press a LINE or LOOP key (normally located on your first two rows of Programmable Function Keys). 2. Wait for outside dial tone, then dial your outside number. O
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 9 Intercom Calls To And From Co-Workers To answer an Intercom call from a co-worker: 1. Do one of the following: – If you hear a beep, speak toward your terminal or lift handset for privacy. – If you hear Intercom ringing, press SPK or lift the handset. To dial a co-worker over the Intercom: 1. Press CALL1. 2. Dial your co-worker’s extension number. – If you hear intercom ringing, wait for your co-worker to answer. – If you hear two beeps, your call h
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 10 Place A Call On Hold To place your call on System (Regular) Hold: (Your co-workers can pick up calls you place on System Hold.) 1. Do not hang up + Press HOLD. – While an outside call is on Hold, the line key will flash (green). – While an Intercom call is on Hold, your CALL1 key will flicker (red). – A call you leave on Hold too long will recall to you. If you don’t answer the recall from an outside call, it may then ring the attendant. – Your co
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 11 Transfer A Call To A Co-worker To Transfer your call to a co-worker: (If you have a Hotline Function Key for your co-worker, press it and skip to step 3.) 1. While on a call, press HOLD. – To Transfer the call directly to your co-worker’s mailbox, press your Programmed Voice Mail Key before going to step 2. 2. Dial your co-worker’s extension number. 3. Do one of the following: – If you did not press your Voice Mail key after step 1, you can alterna
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 12 Forward (reroute) Your Calls To forward (reroute) your calls to a co-worker, voice mail or off-premise: 1. CALL1 + Dial *2. Soft Keys can also be used to access the Call Forward feature. OR 1. To forward off-premise: *46 + Line access code (e.g. 9) + Telephone number + HOLD. To cancel: *46 + HOLD + Hang up. 2. Dial Call Forwarding Condition: – 1= Personal Answering Machine Emulation (then skip to step 4) – 2= Busy or not answered – 3= Follow
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 13 Message Waiting To leave a Message Waiting (flashing Message Wait LED) when your co-worker doesn’t answer: 1. Place or answer your call + Do not hang up + Dial 0. – Your co-worker’s Message Wait LED flashes fast. Your MW is lit. – With Voice Mail, dial 8 to leave a message in your co-worker’s mailbox. To answer a Message Waiting left for you: 1. CALL1 + *0. – To cancel Messages Waiting (those you left and those left for you): CALL1 + 873. Menu To a
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 14 Dialing By Name (Directory Dialing) To dial a co-worker or outside call by selecting from a group of names: 1. Push Dir Soft Key. 2. Push Soft Key for Directory Dialing type: – ABBc= Common or Group Abbreviated Dialing – EXT.= Co-worker’s extension numbers – STA= Personal Abbreviated Dialing – TELBK= Central Telephone Book 3. Dial letter/number for the party you want to call (e.g. dial 2 for A, B, C or 2). 4. Push the Down Arrow Soft Key to jump to
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 15 Using A DSS Console For more call handling power and flexibility, the DSS Console provides 60 additional Function Keys (and it’s possible to access a second page of keys providing up to 114 possible function keys) and the DLS provides 16. (For more on setting up Function Keys, see the Terminal Feature Handbook.) Special Features For Attendants If you are an attendant (normally extension 301), you have the following unique features: Attendant Call
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 16 Installing And Using a Headset To install an optional headset: 1. Plug the headset cord into the headset jack on the bottom of the terminal. 2. The headset cord routes through the upper channel on the right side of the terminal base. To program a Headset Key: 1. CALL1 + Dial 851 + Press Function Key + Headset code 05 + SPK. – You will hear a confirmation beep and see visual Headset confirmation on your display. To use your headset: Option: A Heads
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 17 Installing And Using a Headset Answer a ringing call by pressing the Headset key. OR Press the Headset key and then a line key to make a trunk call. OR Press the Headset key to get Intercom dial tone. OR If on a headset call, press the Headset key to hang up. While talking with an outside party while on speakerphone or off-hook with the handset, ringing for an incoming call will not be heard in the headset. Going off-hook with t
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 18 Programming Your Extension’s Name To program your extension’s name: 1. Press idle CALL1 key. 2. Dial 800. 3. Enter the extension number to be named. 4. Enter the name following the Name Programming Chart below. – Your name can be up to 12 digits maximum. – Also use this procedure to program Personal Abbreviated Dial names and Display Messages. 5. Press HOLD. 6. Press SPK to hang up. Enter Names When entering names, use dial pad keys to enter letter
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 19 Additional Quick Reference For Other Features Check with your Communications Manager to see if you can use these features: Do Not Disturb: DND + 1 to block your outside calls OR 2 to block Paging, Intercom calls, Call Forwards and transferred outside calls OR 3 to block all calls OR 4 to block Call Forwards OR 0 to cancel. Memo Dial: While on a call, store a number for easy recalling: Memo Dial Function Key + Number to store + Memo Dial key to save
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0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 20 Calling (Logging Into) Your Mailbox Voice Mail lets callers leave recorded messages for you and lets you leave recorded messages for co-workers. Messages get stored in each person’s mailbox. To listen to your messages or use other voice mail features, you call your mailbox and access the Main Menu. When you have new messages, your Voice Mail key flashes and you see the VMsg Soft Key on your display. The Automated Attendant can answer your company’
